No Signal or Weak Signal with my KardiaMobile

Below are some things to consider, and try, to help your KardiaMobile get a signal and complete a recording. If you can complete a recording, but want to improve recording quality, please refer to these tips.

• Please confirm you are using a smartphone/tablet listed on our Compatibility Chart http://www.medsolutions.co.th/support/#compatibility

Your Phone or Tablet:

• If you have a case on your phone, please remove it (some cases can physically block the signal between your phone and the Kardia device).
• Make sure there are no accessories plugged into phone such as headsets or phone charger at time of recording.
• If, by chance, you wear hearing aids, please be sure to turn them off before taking a recording.
• Do not charge or have your phone connected to a charging/data cable.
• Do not sync or backup your phone while recording an EKG

Interaction with EKG hardware:

• Keep your Kardia electrodes clean using an alcohol-based sanitizer.
• Apply a water-based lotion to your hands prior to taking an EKG recording if your hands are very dry.

Troubleshooting:

• Replace the battery in your KardiaMobile, especially if you’ve had it for more than 9 months.
• Uninstall/Reinstall the app on your device.
• Restart your device.